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Creating Conflict Resistant Teams: Tools for Managing and Resolving Conflict

Overview
Conflict among teams and individuals is a hidden cost draining productivity and directly impacting the bottom line.  Although managing conflict is one of the key competencies necessary to optimize results, it is the most difficult to master for most people.  Conflict within organizations is often the result of communication style and the “stands” behind the communication. This is often reflected by the very powerful non-verbal aspect of communication that overrides the content of the message. Once people recognize their style differences, conflict often just dissolves or at least becomes more manageable. In this workshop, participants will learn specific conflict management techniques and skills in moving to a collaborative stance.

During this workshop participants will learn to:

  • Recognize their Interaction Style and learned Conflict Style and that of others and explore how different communication styles may be a root cause of conflict
  • Choose appropriate behaviors in a conflict situation and guide others to do the same  
  • Practice using techniques for managing conflict with others whose styles and approaches are different
  • Recognize sources of miscommunication and reduce conflict to a minimum
  • Manage and resolve conflicts before they paralyze the team
  • Build strong, “conflict-resistant” relationships with co-workers of all types and styles

REQUEST FOR MORE INFORMATION
Please use this form to request more information for this program. If you would like to speak to someone in person, please call toll free [1.800.700.4874] or [1.714.841.0041].

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